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Before you submit your question, take a quick look at our Bookings F.A.Q.

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Please do not use this form to advise us of a course cancellation. Instead, please call +64 27 316 3879 or send an email to

Bookings F.A.Q.

What dates do you have available?

Check our Online Calendar for all date options and current availability including number of spots remaining.

Where can I get more information about a course or trip before I book it?

You can get all the specific details about a course or trip (including timings, location, required gear, etc.) here on our website. Navigate from the main menu “KAYAK SCHOOL” to the course or trip you’re interested in, then click the “Download Information Pack” link to view or save the PFD document.

How do I make a booking?

Step 1. Go to our Course Calendar and click on the date you want.

Step 2. Choose your hire options and the number of spots you need. Enter your participant/s details and click “add to basket”.

Step 3. Continue to the Checkout Page to enter your billing information and pay with your credit or debit card.

Step 4. Once payment is processed, we will email you a confirmation and information pack within 12 hours.

How do I book multiple dates at once?

From our Online Booking Calendar, simply add your first booking to the basket, then return to the calendar to add addition dates.

How do I book for multiple participants at once?

When entering your participant information, simply adjust the quantity field using the + & – buttons to the number of people you wish to book. Do this before you click “Add to Basket”.

I have just booked online but not heard anything yet. When will I get confirmation of my booking?

We try to have all online bookings processed within 12 hours (usually overnight). If you haven’t recieved any emails from us after 12 hours, please submit a contact form above and we’ll get right onto it.

Can you pencil me in?

Sorry, we do not take pencil bookings. Spaces are strictly limited and we only accept bookings with payment.

Can a pay a deposit now and the rest later?

We like to keep our booking process as simple as possible. We prefer to take all bookings through our website with a single credit card payment. However, we do understand this can be difficult for some people. If this is you then please submit a contact form above and we might be able to help.

What if I need to cancel or change a booking?

Please read our Terms & Conditions for more information on this.