Shipping policy

Free Shipping

  • Orders $200 and over (excluding kayaks) are eligible for FREE shipping within New Zealand.
  • Orders under $200 will incur an $8 shipping fee.
  • We do not charge extra for rural delivery.

    Order Processing (1-2 days)

    • We aim to process orders within 1 business day.
    • Orders are normally onboard the courier within 2 business days.
    • During peak times, such as holidays and sale events, please allow an extra day for order processing.

    Delivery (1-5 days)

    • Orders ship via NZ Post or Aramex Couriers.
    • Most orders ship from our headquarters in Christchurch. If stock is not available at our Christchurch location, your order will ship directly to you from our brand partners in Rotorua and Rangiora.
    • Please allow up to 7 business days to receive your order.

    Order Tracking

    • Once your order has been dispatched, you will receive an email with tracking information.
    • If you have not received a confirmation email within 48 hours, please check your junk folder.

    Pick-Ups

    • We do NOT offer pickups (with the exception of kayaks and paddles).
    • Customers enrolled in a Canterbury Kayaking kayak course or guided trip may choose to pick up their order at their upcoming kayak course or guided trip.

    Kayak Shipping

    • If you're unable to pick up your kayak in Christchurch, please contact us for a shipping quote specific to your location.

    International Delivery

    • We offer international shipping to Australia only.
    • Orders $500 and over (excluding kayaks) are eligible for free shipping to Australia.
    • Orders under $500 will incur a $35 shipping fee.