Our Terms & Conditions
Course & Trip Bookings
Canterbury Kayaking’s course cancellation policy is designed to allow customers to cancel their booked kayak course/s, provided enough notice is given. We deduct a booking charge for all course cancellations.
Rescheduling your Course or Trip
Canterbury Kayaking will gladly re-book your course or trip to a new available date provided you contact us at least 7 days in advance of your course start date & time. A re-booking charge to the value of 10% of the original course fee will be applied.
Cancelling your Course or Trip
Canterbury Kayaking will gladly cancel your course or trip booking provided you contact us at least 7 days in advance of your course start date & time. A cancellation charge to the value of 20% of the original course fee will be deducted, and you will be refunded the remainder (less any transaction charges).
Weather & Flow Conditions
Safety requirements may force us to cancel your booked kayak course for a number possible of reasons (eg. bad weather, river flow level, wind, staff illness, etc). If we need to cancel your course we will contact you as soon as possible via the details you provided at the time of booking. We may be forced to cancel your course the morning-of, or part-way through your course as conditions change. If this happens you will be refunded 100% of your course fees back (for the number of days cancelled) or you may choose to re-book to a new date at no additional charge.
Canterbury Kayaking’s return and exchange policy is designed to insure that our customers will be fully satisfied with the products they receive. Canterbury Kayaking does not accept returns on used gear, used kayaks, or closeout items and special orders.
Exchanging a Product
Canterbury Kayaking will gladly accept exchanges on products within 30 days of the date of purchase. You are responsible for shipping charges back to Canterbury Kayaking, however, we will cover the shipping cost for the replacement item. (Limited to 1 exchange). Paddles are oversized packages and may accrue additional re-shipping charges. All international orders, are subject to shipping charges on returns and exchanges. Shipping Damage: If you receive merchandise that is damaged during shipping refuse the shipment upon delivery (if possible) and contact us immediately. If you are unable to refuse shipment, please hold on to the original packaging for claims evidence. Used items and “special orders” are not eligible for refunds and exchanges.
Returning a Product
Canterbury Kayaking gladly accepts product returns within 30 days of the date of purchase. Return shipping costs are the responsibility of the customer. Returned or exchanged items must be in new, resalable condition with all packaging and tags intact to receive full credit. Customers may be assessed restocking fees, and/or cleaning fees based on the condition of the product. Your original form of payment will be credited for the appropriate amount, less return freight (if applicable) following a satisfactory inspection. For items returned after 30 days, a Canterbury Kayaking store credit may be issued for the purchase price at our discretion. *Canterbury Kayaking will refund postage due to shipping errors and/or defective products.
Canterbury Kayaking does not accept returns on used gear, used kayaks, or closeout items.
Canterbury Kayaking does not currently accept returns or exchanges on kayaks.
Canterbury Kayaking carries a lot of different products from dozens of different manufacturers. Canterbury Kayaking makes it a goal to only represent products from companies that stand behind their products. Warranties vary by product and by manufacture. Many manufactures handle their warranties in house and others handle them through us. Please contact us to submit a warranty application.
Cancelling your Coast to Coast Hire Booking
Canterbury Kayaking will gladly cancel your Coast to Coast kayak hire booking provided you contact us at least 3 weeks before the hire period. A cancellation charge to the value of 20% of the original hire fee will be deducted, and your original form of payment will be credited back the remainder.